Shipping & return
Return request service
Smco Lighting provides a return request service according to specific steps and conditions:
1- The order must be in good condition and wrapped in its own carton.
2- Submit a return request for the order through the site, fill in the required data, and explain the reason for the return, and it takes up to 3 working days for it to respond to the request with approval or rejection.
3- In the event that the return process is approved, you will be notified by the shipping company that the request is returned, and upon that the process of returning the amount will be done from 3-7 working days after receiving the return order from the shipping company.
* In the event that the return is due to a delay from the shipping company or because the customer has not returned or otherwise, a refund will be made and the amount returned after confirming the return process from the shipping company and the request arriving at the store